Root Cause of Alerts
Intelligent decision aids created by ThinkTank Maths help human operators of complex systems to deal with overwhelming alert floods, reducing alert levels by a factor of 10.
Being a systems operator for a large Retail Bank is a challenging job that requires years of training and experience. Systems operators have to be constantly vigilant while monitoring a flood of alerts from the bank’s vast server estate that runs customer-facing services.
They have to distinguish between important and irrelevant messages and escalate serious problems to support services as quickly as possible. However, the complexity of the computer infrastructure required in banking has increased to the point where the operators are faced with an endless flood of mostly low-priority alerts.
The bank’s Group Architecture team asked ThinkTank Maths (TTM) to explore mathematical ways to stem the alert flood and to provide a decision aid to the operators.